CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@momenti.co.uk

or fill in our contact form:

 

FAQ

01

Delivery - How much is it and how long does it take?

UK DELIVERY (EXCLUDING N IRELAND/SCOTTISH ISLANDS AND CHANNEL ISLANDS)

For standard delivery, we have one flat charge of £5.99 per box. We aim to get your goods to you within the standard delivery time of 2-4 working days. If you need your order sooner, email or call us and we can arrange for next day delivery at an additional cost if the order is placed before 11am.

We aim to dispatch goods on the same day the order is made.

INTERNATIONAL AND N IRELAND/SCOTTISH ISLANDS AND CHANNEL ISLANDS DELIVERY

Delivery times and costs vary depending on where you would like your parcel sent, but goods are usually delivered within 10 working days of order receipt. Once you have placed an order you will be contacted to pay the extra charge for shipping

For more information and a quote on your specific needs, contact us sales@momenti.co.uk.

The shipping times of all products are subject to stock availability


For all orders please note:

- Any orders placed after 3pm will be processed the following working day
- Deliveries cannot be made on Bank Holidays or Public Holidays
- Orders placed during Bank Holidays or Public Holidays will processed the next working day

05

How do I cancel an order?

 

If you choose to cancel your order, we operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. We will refund the total cost of the product to you, if you choose to cancel provided you comply with the following:

·         You notify us of your cancellation in writing to, quoting your order number, within 14 days of delivery. On receipt we will confirm the returns delivery address.

·         Goods must be returned in original packaging in saleable condition within 14 days of notification.

·         The goods must remain unused.

·         It is your or the recipients responsibility to retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.

·         You are responsible for returning the goods to us at your own cost. We recommend using registered post to ensure it gets back to us.

·         Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.

If you fail to fulfil the above conditions, we are not obligated to accept any rejection by you of the goods at a later date.

02

Has my order been sent yet?

A confirmation e-mail will be sent as soon as your order has been dispatched.

03

Can I track my order?

 

Yes, order tracking is possible using the tracking number given in the Dispatch Confirmation email.

04

You’ve sent me the wrong item/damaged item

 

All items are double checked carefully before dispatch. In the unlikely event of an error, any claim for damage to or omission of any goods must be notified in writing to Momenti Gifts Ltd within 24 hours of delivery. On receipt of the returned box, we will then refund the cost of your return postage as well as the price of the gift box and our delivery charge. If a replacement order has been requested by you, we will only refund your return postage cost.

If you fail to fulfil the above conditions, we are not obligated to accept any rejection by you of the goods at a later date.

06

Which methods of payments can I use?

 

We currently accept Visa, Mastercard, American Express, Maestro and JCB. Customer payments by credit card from outside the UK will be invoiced in British Sterling (£) at the rates prevailing at the time the order is placed.

07

How can I contact you?

If your question has not been answered in the FAQ section, we can be contacted as follows :-

Email: sales@momenti.co.uk

Tel: 0800 772 3705

08

Can I buy an item individually?

It may be possible to buy candles and diffusers individually. All enquiries should be made in writing to enquiries@momenti.co.uk

Momenti Gifts Ltd

1 AUCHINGRAMONT ROAD, HAMILTON, ML3 6JP

Tel: 0800 772 3705

CONTACT US
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